MynaG's Bits n Bytes

10 Jun, 2011

Solution: Print job is stuck in the queue

Posted by: mynag In: Solutions & Tips|Windows


  1. You are printing a document.
  2. Printer has no response.
  3. You check the print job on the printer from your computer and it displayed that your document is printing, but it seems to be stucked.
  4. Your print job is first in the queue and it is stucked.


  1. Check that your printer is turned on and connected to your computer.
  2. If it is over a network, checked that both the computer and the printer are both online.
  3. Click on “Start” button or the Windows button for Windows Vista and 7 (and above)
  4. For Windows XP, click <Run> and type “cmd” (without the quotes). For Windows Vista/7/above,  type “cmd” at the “search”.
  5. A DOS command window will appear and at the prompt, type “net stop spooler” and press <ENTER>. Let the command complete it’s process. Once completed, you will see the prompt and cursor awaiting the next command.
  6. If you ONLY need to delete the first print in the queue and would want to proceed on with the rest of the print jobs in the queue, jump to step 8.
  7. At the command prompt, type the following:

    del %systemroot%\system32\spool\printers\*.shd
    del %systemroot%\system32\spool\printers\*.spl

  8. Type “net start spooler” and press <ENTER> and similar wait the command to stop.
  9. Close the command prompt window and it should be fixed.


If you are using a shared printer connected to another computer over a network, you must perform the above steps on the computer which the printer is connected to.

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